Services

 

Inbound

  • Tele Sales and Order Booking
  • Cross Sell and Up Sell
  • Customer Support
  • Helpdesk services
  • Technical support
  • Collections
  • Email & Chat support

Key parameters tracked and benchmarked against SLAs:

  • Conversion Ratio
  • Average Speed of Answer
  • Call State Metrics (Average Handle Time, Talk Time, Wait Time, Not Ready Time, Average Speed of Answer, Wrap Time, Abandon Rate, etc)
  • First Time Resolution (Tech support)

Outbound

  • B2C and B2B Customer Acquisition
  • Lead Generation
  • Tele Surveys
  • Service Satisfaction Follow-ups
  • Up Sell/Cross Sell
  • Sales Verification

Voice to data transcription
Voice to Data Transcription is the process of converting audio records into value added written documentation. From a verbatim transcript to an executive summary, LynxBits Global can provide the whole transcription process. Whether you would like to transcribe minutes, meetings, conferences, news, depositions, hearings, court tapes or medical records, we are here to help you in cutting costs and ensuring efficiency in information flow.
We are a leading transcription service provider, comprising of a team of experienced and committed professionals, excelling and exceeding customer's expectation of performance standards in delivering quality service.
What You Can Expect
Prompt transcription service
Commitment to accuracy in every transcript
Temporary back up of your transcripts (upon request)
Confidentiality of all transcriptions
Transcription of video, audio, and digital file
Secure phone in dictation and transcription
Easy and customized billing

Database Management

Of course you want to anticipate the demands and wishes of your customers. In order to do that, you need to communicate with them - using increasingly dynamic customer interaction, whilst keeping the message focused on your target group. You can't do all this if you don't take good care of your customer database. You need to keep it clean and up-to-date - disorderly and outdated databases will cost you contacts, customers and ultimately, a fortune. Do you want to stop ineffective customer contacts and prevent negative customer experiences? Do you want to communicate with the right decision-makers, while at the same time making more room for your core business?
LynxBits Global Database Management helps sales and marketing departments get better returns on their investments by building and maintaining databases focused on customers and prospects, and sourcing new leads and markets.
The foundation of this targeting process is clean, accurate, up-to date and relevant data.
LynxBits Global helps you:

  • Design databases
  • Populate them
  • Maintain them from both internal and wider market sources

To achieve this LynxBits Global:

  • Re-focuses product data into customer centric data
  • Cleans and enhances address information by comparing them with the Postal Address File (PAF)
  • compares fresh data with the existing database and merges or purges data as appropriate
  • Enhances existing data with new data items from the wider market

Once the database is clean, marketers and sales people can run campaigns using the database.
LynxBits Global helps you:

  • target the correct customer/prospect
  • plan the campaign
  • execute the campaign
  • record the campaign responses
  • measure the effectiveness of the campaign

For B2B organizations LynxBits helps the sales team:

  • build up contact histories
  • profile customers
  • target customers/prospects
  • run sales campaigns
  • plan contacts at key points in the customer/prospect buying window
 
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